Customer Service
New Customers
Welcome to Horizon Battery!
You’ve joined an elite, rapidly growing group of schools, churches, families, and businesses that are enjoying our money-saving and innovative rechargeable battery solutions.
We've made shopping on horizonbattery.com a breeze with easy-to-use navigation, innovative features, guides and great products. Ordering is safe and secure protected by secure server software. Your satisfaction is always guaranteed.
Contact Us
Email:care@horizonbattery.com
Phone:1-800-648-7239
Our Customer Service representatives will make every effort to respond to your email within 24 hours.
Satisfaction Guarantee
If you are not pleased with your purchase, simply return the product within 30 days for a prompt refund, credit or exchange. We ask that returned products be in like-new condition, with original packaging and materials.
Safe Shopping Guarantee
Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit encryption to maintain the highest level of security. We guarantee that your credit card information will be safe when you place an order at horizonbattery.com. This means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at horizonbattery.com. Bottom line: You're always protected when you shop our site.
Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With horizonbattery.com, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
Please note that email is not encrypted and is not a safe and secure way to transmit credit numbers or other confidential information. If for any reason you prefer to order by phone, call 1-800-648-7239 and we will be happy to assist you.
Important Message About Web Browsers
For Windows: www.horizonbattery.com is best viewed using Chrome, FireFox or Internet Explorer with up to date browsers. If you have trouble viewing our site, you may wish to change or update your browser.
For Apple: www.horizonbattery.com is best viewed using Safari.
How to Order
Order Online: Simply click the ADD TO CART button found on every product page. You may continue to add items to your basket until your order is complete. Click on the shopping cart to return to your shopping basket from any page on the site. Click the CHECKOUT button and follow the instructions on screen. Registered shoppers can save time by using Quick Checkout.
Order by Phone: 1-800-648-7239 Mon-Fri 9am to 5pm EST. Friendly, helpful associates offer fast, personal service, gift ideas, in-stock status and more. (Outside the U.S. and Canada call 1-856-582-8210.)
Order by Fax: 1-856-582-5399, 24 hours every day. After completing your selection of products proceed to checkout and print out your shopping cart to fax to us.
Order by Mail: Mail your completed order form to Horizon Battery 110 Harmon Dr, Ste 101, Blackwood, NJ 08012. You're welcome to pay by check, money order, as well as by credit card.
Accepted Payment Types
MasterCard®, American Express®, Discover Network®, and VISA®, or Paypal. Purchase orders are generally accepted for shcools and government agencies. Contact us at care@horizonbattery.com for questions and account set-up.
How will I know if my order was accepted?
Every online order is sent a confirmation email a to order acceptance and shipping. You may also call 1-800-648-7239 during regular business hours to check on the status of your order.
Shipping
Most orders ship within 1-2 business days. All orders are subject to review and verification. If we discover an error in quantity, product price or promotional price on your order, we will contact you for instructions before taking any action.
Upon processing your order, we will send you an email confirming shipping.
Returns & Exchanges
What is your return policy?
We stand behind every product we sell. If you're not absolutely pleased with your purchase — for any reason — we'll be happy to make an exchange or refund the purchase price. Simply call us at 800-648-7239, or email us at care@horizonbattery.com and ask for a RMA number (Return Merchandise Authorization) and return the item to us within 30 days of purchase date via insured parcel post, Fed-Ex or UPS to:
Horizonbattery.com Returns, RMA # _______________
110 Harmon Dr, Ste 101, Blackwood, NJ 08012
We ask that returned products be in like-new condition with original packaging and materials. A receipt must accompany all returns.